SORVANELIX Refund Policy

At SORVANELIX, we are committed to providing high-quality products and exceptional customer service. If, for any reason, you are not completely satisfied with your purchase, we offer a clear and fair refund policy to ensure your experience with us remains positive.

Refund Eligibility

To be eligible for a refund, the following conditions must be met:

• The product must be unused and in the same condition that you received it.
• The product must be returned in its original packaging.
• You must have the receipt or proof of purchase.

Refund Process

To initiate a refund, please follow these steps:

1. Contact our customer service team at [email protected] to request a return authorization.
2. Once authorized, securely pack the item and include the original receipt.
3. Ship the item back to us at the address provided by our support team.

Once the returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

Refund Processing Time

If your refund is approved, the process will begin immediately. The refund will be applied to your original method of payment within 7–10 business days.

Exceptions

Please note, certain types of goods are exempt from being returned, including perishable goods, custom products, and items on sale or clearance.

Contact Us

If you have any questions about our refund policy, please feel free to contact our customer service team. We are here to assist you with any inquiries.